Please read these terms carefully before submitting an enquiry or onboarding your building to the Smart Parking managed service.
1. Acceptance of Terms
By submitting an enquiry, signing a service agreement, or using the Smart Parking website, mobile app, or on-site systems, you agree to these Terms and Conditions. If you do not agree, do not use the service.
2. The Service
IXICITIES provides a managed parking service for buildings, consisting of ANPR-based vehicle access control, IoT occupancy sensors, a resident/guest mobile app, a live management dashboard, and a trained on-site operations team. Specific scope, pricing, and timelines for your building are confirmed in a proposal or service agreement following a site assessment.
3. Onboarding and Building Responsibilities
Building management is responsible for providing accurate information about the property, granting access for installation of ANPR cameras and IoT sensors, and communicating the rollout to residents. Implementation typically takes 6–8 weeks from decision, in the phases described on our website; actual timelines may vary based on site conditions.
4. Fees and Payment
The managed service is billed as a fixed monthly fee based on building size, as outlined in our pricing section or your service agreement. Optional revenue-generating add-ons (guest parking fees, passes, EV charging, overflow parking, and similar services) follow the revenue-sharing or hybrid model agreed with your building, and are entirely opt-in. There is no long-term lock-in; the service can be scaled down or discontinued as agreed in your service terms.
5. ANPR and Technology Accuracy
Our ANPR system operates at approximately 98%+ recognition accuracy under normal conditions, with manual verification available for edge cases. Recognition accuracy can be affected by factors such as lighting, plate condition, or vehicle positioning, and we continuously work to improve it. We do not guarantee error-free automated recognition and rely on our on-site operations team to resolve exceptions.
6. Acceptable Use
Residents, guests, and building staff using the mobile app or on-site systems agree not to:
- Provide false vehicle, identity, or guest information to gain unauthorized access.
- Attempt to bypass, tamper with, or damage ANPR cameras, sensors, barriers, or payment terminals.
- Misuse guest approval features to grant access to unauthorized or unregistered vehicles.
- Interfere with the operation, security, or monitoring of the parking system.
7. Service Levels and Availability
We target 99.5% system uptime, supported by redundant servers, manual override procedures, and 24/7 monitoring. Planned maintenance, third-party outages, power failures, or factors outside our control may occasionally affect availability. Our on-site team and manual override procedures are designed to keep entry/exit functioning during technical issues.
8. Payments and Revenue-Sharing Programs
Where a building opts into revenue-generating add-ons (guest fees, passes, overflow parking, EV charging, or ancillary services), payment collection, reconciliation, and revenue-share or hybrid-fee splits are handled as agreed in the applicable service terms. Card and payment data is processed by PCI-DSS compliant payment providers; we do not handle cash collection risk for digital transactions.
9. Data and Privacy
Our collection and use of enquiry, resident, guest, vehicle, and payment data is described in our Privacy Policy. By using the service, you acknowledge that this data will be processed as described there, including ANPR captures and occupancy sensor data needed to operate the system.
10. Intellectual Property
IXICITIES and its licensors retain ownership of the Smart Parking software, mobile app, dashboards, designs, and related materials. Buildings and their residents are granted a limited right to use the app and systems as part of the managed service, and do not acquire ownership of the underlying technology.
11. Termination
Either party may end the managed service according to the notice terms in the applicable service agreement. We may suspend access for a specific vehicle, resident, or guest account in cases of misuse, fraud, or violation of these terms, without affecting service to the rest of the building.
12. Disclaimers
The service is provided on an "as is" and "as available" basis. While we target the uptime, accuracy, and adoption outcomes described on our website, we do not guarantee specific business results, zero disputes, or uninterrupted operation, and outcomes may vary by building.
13. Limitation of Liability
To the fullest extent permitted by law, IXICITIES will not be liable for indirect, incidental, special, or consequential damages, or for loss of revenue, data, or business opportunity arising from use of the service. Our total liability for claims relating to the service is limited to the fees paid for the service during the period specified in the applicable service agreement.
14. Changes to Terms
We may update these terms from time to time. The updated terms will be posted on this page with a revised "Last updated" date. Continued use of the service after changes means you accept the updated terms.
15. Contact
For questions about these terms, contact IXICITIES at info@ixicities.com or +91 91777 45048.