Privacy Policy

1. Who We Are

Smart Parking for Buildings is a service operated by IXICITIES (IXICITIES Pvt Ltd / IXIONO PTE LTD group). In this policy, "IXICITIES," "we," "us," and "our" refer to the operator of this service.

Contact email: info@ixicities.com. Registered office: IXICITIES Pvt Ltd, National Institute Of Tourism, 202, Street Number 19, Telecom Nagar Extension, Gachibowli, Hyderabad, Telangana 500032.

2. Scope

This Privacy Policy applies to smartparking.ixicities.com, our enquiry and consultation forms, the resident/guest mobile app used at partner buildings, and the ANPR, IoT sensor, and payment systems we operate as part of the managed parking service. Individual buildings may have their own additional rules, which apply alongside this policy.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Enquiry and consultation data: name, email, phone number, city, building type, approximate parking slot count, and any message you submit through our website forms or popup.
• Resident and tenant data: name, unit/flat number, contact details, vehicle registration number, and parking pass or allowance settings, provided when a building onboards to the service.
• Guest and visitor data: name, vehicle number, visit dates, and approval details entered by a resident or attendant for guest access.
• Vehicle and access data: automatic number plate recognition (ANPR) captures, entry/exit timestamps, camera images at gates, and IoT sensor readings on occupancy per slot.
• Payment data: transaction records for guest fees, passes, or optional monetized services. Card and payment credential data is handled by our payment processor and is not stored by us.
• Device and usage data: app version, device type, IP address, and basic diagnostic logs when you use the resident/guest app or dashboard.

4. How We Use Information

We use the information above to:

• Respond to consultation and enquiry requests and prepare proposals for your building.
• Operate ANPR-based entry/exit control, guest approvals, and occupancy tracking at partner buildings.
• Provide the resident/guest mobile app, live dashboards, and real-time occupancy and violation alerts.
• Process guest parking fees, passes, and other optional monetized services, and reconcile payments.
• Maintain audit trails for security, dispute resolution, and violation or repeat-offender tracking.
• Improve system accuracy (including ANPR recognition), monitor uptime, and troubleshoot issues.
• Comply with legal obligations and respond to lawful requests from building management or authorities.

5. ANPR, Cameras, and IoT Sensors

Our managed parking service relies on ANPR cameras at entry/exit points and IoT occupancy sensors within the parking lot. These systems capture vehicle plate numbers, timestamps, and slot-level occupancy status to grant access, log entries and exits, and detect unauthorized parking, overstays, or duplicate entries. Footage and logs are used for security, operations, and audit purposes and are retained as described in Section 8.

6. Sharing of Information

We do not sell personal information. We may share information with:

• The management of the building where the service is deployed, for operational oversight and dispute resolution.
• Service providers that help us host systems, process payments, send notifications, or support the app and dashboards.
• Authorities or regulators when required by law, for security incidents, or to protect the rights and safety of residents and the public.
• Successors or advisors in connection with a merger, acquisition, financing, or sale of the relevant business.

7. Security

We use technical and organizational measures designed to protect personal and vehicle data, including encrypted databases, access controls, redundant servers, and regular audits, consistent with ISO 27001 practices and applicable data protection law. No system is completely secure, and we cannot guarantee absolute security.

8. Retention

Enquiry form submissions are retained to respond to your request and for reasonable follow-up. ANPR logs, entry/exit records, and violation history are retained for the periods needed for security, audit, and dispute resolution, after which they may be deleted or anonymized. Payment records are retained as required for accounting and legal obligations.

9. Your Choices and Rights

Depending on your location and relationship with us (enquirer, resident, or guest), you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise these rights, contact info@ixicities.com or speak to your building management, who can route the request to us.

10. Children

Our services are not directed at children. Vehicle and access data collected through ANPR or the resident app is associated with adult account holders, tenants, or their authorized guests.

11. Third-Party Links and Services

Our website and app may link to or rely on third-party services (such as payment processors or mapping providers). Their own privacy practices apply to data they process, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

13. Contact Us

For privacy questions, data requests, or complaints, contact IXICITIES at info@ixicities.com or +91 91777 45048.